What to Do in the First 5 Minutes of a Plumbing Emergency
When water is actively flowing where it shouldn't be, those first five minutes are critical. Here's exactly what to do — in order — before the plumber arrives.
Minute 1: Don't Panic — Find the Shutoff
Your main water shutoff valve is your first line of defense. In most NVC homes, it's in the basement utility room, under the kitchen sink, or at the street in a covered box. Turn it clockwise to close.
Minute 2: Cut the Power (If Water Is Near Electrical)
If water is near outlets, appliances, or your electrical panel, turn off the breaker for that area. Don't touch any electrical equipment while standing in water.
Minute 3: Stop the Spread
Use towels, buckets, or a wet-vac to contain the water. If it's coming from above, poke a small hole in the ceiling to release trapped water (better a small hole than a collapsed ceiling).
- Move valuables and electronics away from the water
- Lift furniture onto blocks if possible
- Open windows for ventilation if you smell gas or sewage
Minute 4: Document Everything
Take photos and video of the damage while it's still active. Your insurance company will want to see the source and the extent. Note the time the issue started.
Minute 5: Call Marco
555-0714. Describe what you see, where the water is coming from, and whether you were able to shut it off. Marco will tell you if there's anything else you should do before he arrives.
Save this page. When an emergency happens, you'll be glad you did.